Below FAQs are some common concerns of shoppers before or after purchase , if you have other questions, please just send it to hello@vezado.com
Yes. Vezado is a registered private limited Indian company - Vezado Ecom India Private Limited.
The Registered Office is in Mumbai at:

Vezado Ecom India Private Limited
701/702, Pete Luke CHS Ltd.,
Jai Bhawani Mata Road, Amboli,
Andheri (West), Mumbai - 400058, India
Tel: +91-9870000280, Email: hello@vezado.com
For now we offer online sales through our Vezado website at https://www.vezado.com
Yes, we now offer online sales through our Vezado website at https://www.vezado.com to the Australia, Bangladesh, Belgium, Canada, Denmark, England, France, Germany, Greece, HK, Holland, Indonesia, Italy, Japan, Malaysia, Mauritius, Mexico, Nepal, Northern Ireland, Philippines, Portugal, Scotland, Singapore, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, UAE, USA, Wales. We plan to expand this online webstore to ship to customers around the world in the near future. Outside of India we sell Vezado products to retail and wholesale buyers around the world through our export department based at Vezado headquarters in Mumbai, India.
Vezado does not have a company owned production unit. Our mission has always been to work with village-based artisans across India employing their regional textile skills and specialities. This commitment has helped preserve the traditional crafts of India and created employment opportunities in rural areas.
We try to maximize the handmade process, using hand-woven, hand block-printed fabrics and vegetable dyes as far as possible. If a power loom is used, the fabric is decorated using hand processes such as block printing, embroidery, embellishing etc.
There are no true international norms for clothing and home textiles as every company tends to have its own sizing standards. Please refer to our Size Guide where we have suggested basic guidelines of how Vezado sizing compares to other international sizing. The best approach is to take your own measurements and compare these to our measurement charts.
The handloom process and techniques of production gives the textile a unique character. In addition, handloom fabrics breathe well, are cool in summer and retain body warmth in the winter.
Please refer to our How To Order page which walks you through the shopping process.
During the payment process you will be given a confirmation that your payment has been successfully processed. You will also be given an order confirmation number through an email from Vezado.
You can view your order status at any time once you have placed your order, through My Orders options after logging in to your Vezado account on Vezado website. We try and dispatch all the orders from our warehouse within four - five working days and then you can track your order from Track your order option on the homepage of www.vezado.com or as soon as your ordered is dispatch you will be notify on email with despatch & tracking details.
We do not store any card / digital mode of payment information on our website. Your card / digital mode of information is safe with our payment solution providers - Stripe, PayTM and Razorpay.
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit your payment within four to five business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.
You do not have to create an account on https://www.vezado.com when you place an order, and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account.
All of Vezado orders are shipped within India from our warehouse in Mumbai, India to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.
We make every effort to process your order as quickly as possible. We usually require 4 to 5 working days to dispatch your order. However if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.
We ship to Australia, Bangladesh, Belgium, Canada, Denmark, England, France, Germany, Greece, HK, Holland, India, Indonesia, Italy, Japan, Malaysia, Mauritius, Mexico, Nepal, Northern Ireland, Philippines, Portugal, Scotland, Singapore, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, UAE, USA, Wales. If you would like to request a shipment to a country which we are not currently servicing, please contact us (hello@vezado.com) to inquire if we can ship to your location.
No. At this point we are unable to offer overnight or expedited delivery service.
All Vezado orders are shipped door to door, via onboarded international logistic partner, and via a number of shipping companies within India from our warehouse in Mumbai, India to your provided shipping address.
No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
Yes. Because we do not process backorders, whatever is in stock will be shipped together.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.
For all international deliveries we offer Free Shipping on all orders US $100 and above. For orders less than US $100 we charge a flat rate of $20. For domestic deliveries i.e deliveries within India, we offer Free Shipping on all orders above Rs. 999.
All of Vezado orders are shipped internationally from our warehouse in Mumbai, India to your provided shipping address via our appointed logistic partner. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our logistic partner to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from our logistic parnter for import duties and taxes, you will have to pay directly at the time of delivery.
You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account
Once we receive your order, we take approximately 4 to 5 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (hello@vezado.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and international deliveries is different from each other.
In case of International and domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.

Here are some reasons why your package may be determined undeliverable:

Incorrect Address: Vezado does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.

Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.

Failed Delivery Attempts: In case of International and domestic deliveries the shipping company will make three attempts to deliver your package. In case of International deliveries for orders over $400 logistic partner generally requires a signature. For orders less than $400 it is the discretion of the logistic partner driver if a signature is required. If any duties or taxes are due, then the shipping company will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the shipping company's customer service at their local number and quote your tracking number to trace your package.

Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.
You will not be charged sales tax because we ship your order from India. Please refer to Duties and taxes section under our Terms of Use for more information on taxes and duties.
We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway's net banking facility.
Your credit / debit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)
Your order will be billed in the currency of your debit / credit card. All the prices shown on Vezado website would be in US$ or INR depending on the ordering and delivery location. For all deliveries in India, you would view and pay the Indian Rupee prices, while for all international deliveries outside of India, you would view the US$ prices. * International Shopper + International Delivery = USD prices * International Shopper + India Delivery = INR prices * India Shopper + International Delivery = USD prices * India Shopper + India Delivery = INR prices
In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.
Please email us through our Contact Us page.
Please go to our unsubscribe page.
No, we will not share your information with others. For more details, please read our Privacy Policy.
Yes. You can email us your order at hello@vezado.com
Currently we do not have a call in number for placing orders. Please follow the steps in the online checkout process on the website.
If you have any problems or concerns about your order, please email us at hello@vezado.com
You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.
Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation button under My Account within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Vezado.
At Vezado we stand behind the quality of our products and we will provide a full refund for the cost of the product if you are not satisfied with your purchase for any reason. Returns must be made within 30 days of receiving the goods. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods. Please click here to know more about our Returns Policy. For returns in all other countries please ship to:

Vezado Ecom India Private Limited
701/702, Pete Luke CHS Ltd.,
Jai Bhawani Mata Road, Amboli,
Andheri (West), Mumbai - 400058, India
All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. Click here to know more on Refunds.
In order to exchange an item you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like.
In the future we hope to offer this service.
Yes, a gift message can be included with your order.
We do not currently offer a gift registry but plan to add this feature in the near future.
• This E-gift card is denominated in Indian Rupees (INR).
• This E-Gift Card is valid for one year from the date of issue.
• This is not a negotiable instrument like cash or cash equivalent.
• This E-Gift Card is freely transferable and redeemable for any product/merchandise at vezado website in India, unless otherwise specified at the point of sale.
• Redeemable only on presentation by the bearer at Vezado website for logged in users under Gift Card as payment mode.
• This E-Gift Card once issued cannot be cancelled or refunded.
• The E-Gift Card has to be redeemed in full and partial redemption will not be allowed.
• This E-Gift Card will take 48 hours to activate from the time of purchase.
• Purchases exceeding the value of this E-Gift Card should be settled by cash/ credit card.
• This E-Gift card can neither be redeemed for cash or credit nor any unutilized balance would be refunded.
• This E-Gift Card can be redeemed only once.
• This E-Gift Card is redeemable only during the validity period and the validity shall not be extended under any circumstances.
• This E-Gift card will not be replaced or its value refunded, if lost. No duplicate will be issued if this gift voucher is defaced and rendered unusable for any reason.
• E-Gift Cards are normally delivered instantly. But sometimes due to system issues, the delivery can be delayed up-to 24 hours.
• Returns or refunds are not permitted on products purchased using E-Gift cards.
• No other discount or promotional offer will be allowed to be combined with purchases made using this gift voucher.
• No returns and no refunds on gift cards, E-Gift cards and gift vouchers shipped by https://www.vezado.com for further details.
. Please check the refund policy for further details.
• Any dispute arising out of or related to this gift voucher shall be subject to the jurisdiction of the courts at Mumbai.
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